Returns & Exchanges

Handled with care.

Like the furoshiki cloth used to wrap gifts in Japan, returns and exchanges are handled with respect and consideration.

Last Updated: March 1, 2026

Custom-Made Products

All Gaijin Smash products are custom-made to order through Printful, the print-on-demand partner. Since each item is made specifically for you, specific guidelines apply for returns and refunds.

Return Eligibility

✅ Returns Accepted For:

  • ✓ Defective Products: Manufacturing defects, printing errors, quality issues
  • ✓ Shipping Damage: Items damaged in transit with visible package damage
  • ✓ Wrong Item Sent: If you receive a different product than ordered
  • ✓ Size/Color Error: If the wrong size or color was shipped

❌ Returns Not Accepted For:

  • ✗ Change of Mind: If you simply changed your mind after ordering
  • ✗ Sizing Mistakes: If you chose the wrong size (please check size charts)
  • ✗ Color Variation: Minor color differences from screen display
  • ✗ Worn/Washed Items: Products that have been worn, washed, or altered
  • ✗ Missing Tags: Products with tags or labels removed

Return Timeframe

Issues must be reported within 30 days of delivery.

Important: The 30-day window starts from the delivery date, not the order date. Inspect your item as soon as it arrives.

How to Request a Return

1

Contact Us Within 30 Days

Contact us with:

  • Your order number
  • Description of the issue
  • Clear photos showing the problem
2

Photo Evidence Required

Provide clear photos of:

  • The defect or damage (close-up)
  • The full product
  • Product tags and labels
  • Shipping packaging (for shipping damage)
3

Claim Review

I'll review your claim within 2-3 business days and determine eligibility.

4

Resolution Options

If approved, I'll offer:

  • Replacement: A new item will be printed and shipped (most common)
  • Refund: Full refund to original payment method (severe cases)
  • Store Credit: Credit for future purchase (optional)

Refund Processing

Refund Timeline

Approved refunds are processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days to appear in your account.

Refund Method

Refunds are issued to the original payment method used at purchase. Refunds cannot be issued to a different card or account.

What's Refunded

Your refund includes the product cost. Original shipping fees are non-refundable unless the return is due to a Gaijin Smash error or a defective product.

Exchanges

Direct exchanges are not offered. If you need a different size or color:

  1. Request a return for the original item
  2. Receive your refund
  3. Place a new order for the desired size/color

Tip: Check the size charts carefully before ordering to avoid returns due to sizing issues.

Print Quality Standards

All products are printed using high-quality DTG (Direct-to-Garment) printing. Minor variations are normal:

✅ Normal Print Characteristics:

  • Slight texture variation in print area
  • Minor color variation from screen display (± 5-10%)
  • Faint print smell that fades after first wash
  • Vintage/distressed look on certain designs (intentional)

❌ Defective Print Issues:

  • Missing print elements or text
  • Significant misalignment (> 1 inch)
  • Cracked or peeling print upon arrival
  • Wrong design printed
  • Severely faded or washed-out colors

Shipping Damage

If your package arrives damaged:

  • Take photos of the damaged package before opening
  • Document any visible damage to the product inside
  • Contact us within 48 hours with photos
  • Keep all packaging materials for potential carrier inspection

I'll work with the shipping carrier to file a claim and send you a replacement at no charge.

International Returns

The same return policy applies to international orders. However:

  • Return shipping costs are the customer's responsibility unless the product is defective
  • Customs fees and import duties are non-refundable
  • Items must clear customs in their original country for return acceptance

Questions About Returns?

I'm here to help. Issues happen and I'm committed to making it right.

Contact Us

Response Time: Within 24 hours (business days)

My Commitment

I stand behind the quality of every product. If you receive a defective item, I'll make it right with a replacement or refund. My goal is 100% customer satisfaction with authentic Japanese streetwear.