Furoshiki is the Japanese art of wrapping with cloth - treating items with care and respect. We handle returns with the same thoughtful attention.
Last Updated: October 6, 2025
Custom-Made Products
All Gaijin Smash products are custom-made to order through our print-on-demand partner, Printful.
Because each item is created specifically for you, we have specific return and refund guidelines.
Return Eligibility
✅ We Accept Returns For:
✓Defective Products: Manufacturing defects, printing errors, or quality issues
✓Damaged in Transit: Items damaged during shipping with visible package damage
✓Wrong Item Sent: If you received a different product than ordered
✓Incorrect Size/Color: If we sent the wrong size or color (our error only)
❌ We Cannot Accept Returns For:
✗Change of Mind: Customer changed their mind after ordering
Our team will review your claim within 2-3 business days and determine eligibility.
4
Resolution Options
If approved, we'll offer:
Replacement: We'll print and ship a new item (most common)
Refund: Full refund to original payment method (severe cases)
Store Credit: Credit for future purchase (optional)
Refund Processing
Refund Timeline
Approved refunds are processed within 5-7 business days.
Depending on your bank or payment provider, it may take an additional 3-5 business days to appear in your account.
Refund Method
Refunds are issued to the original payment method used at purchase.
We cannot issue refunds to a different card or account.
What's Refunded
Your refund includes the product cost. Original shipping fees are non-refundable
unless the return is due to our error or a defective product.
Exchanges
We do not offer direct exchanges. If you need a different size or color:
Request a return for the original item
Receive your refund
Place a new order for the desired size/color
Tip: Check our size charts carefully before ordering to avoid
returns due to sizing issues.
Print Quality Standards
Our products are printed using high-quality DTG (Direct-to-Garment) printing. Minor variations are normal:
✅ Normal Print Characteristics:
Slight texture variation in print area
Minor color variation from screen display (± 5-10%)
Faint print smell that fades after first wash
Vintage/distressed look on certain designs (intentional)
❌ Defective Print Issues:
Missing print elements or text
Significant misalignment (> 1 inch)
Cracked or peeling print upon arrival
Wrong design printed
Severely faded or washed-out colors
Shipping Damage
If your package arrives damaged:
Take photos of the damaged package before opening
Document any visible damage to the product inside
Contact us within 48 hours with photos
Keep all packaging materials for potential carrier inspection
We'll work with our shipping carrier to file a claim and send you a replacement at no charge.
International Returns
The same return policy applies to international orders. However:
Return shipping costs are the customer's responsibility unless the product is defective
Customs fees and import duties are non-refundable
Items must clear customs in their original country for return acceptance
Questions About Returns?
Our customer service team is here to help. We understand issues happen and we're committed to making it right.
We stand behind the quality of our products. If you receive a defective item, we'll make it right with
a replacement or refund. Our goal is 100% customer satisfaction with authentic Japanese streetwear.